Pianory
Refund Policy
Last updated:
Paid Pianory Plus is not available yet. This policy will apply when the paid plan launches.
When Pianory Plus launches, you may request a full refund of your first Plus payment within 14 days of the payment date.
Refund for your first Plus payment
The refund guarantee covers your entire first Pianory Plus payment if you request it within 14 days of the payment date. This additional guarantee does not cover later renewals.
Your statutory rights and any buyer or refund rights you have with Paddle remain in place. If you have another situation you would like reviewed, our support team may consider it case by case; a review does not guarantee a refund.
How to request a refund
Email support@pianory.app with the email address on your Pianory account and your transaction ID or receipt reference so we can identify the payment.
Do not send your card number, security code, or full payment card details. Paddle will process refunds to the original payment method where possible. The time for funds to appear may depend on the payment provider; we do not promise a specific processing time.
Cancellation and access
You can cancel your subscription in Paddle’s customer portal. Cancellation prevents the next renewal; normally, your Plus access continues through the paid period.
If the current period is fully refunded, paid Plus access ends and the next renewal is canceled. Your Free account and data remain.
Contact
For help with billing or a refund request, email us at support@pianory.app.